Frequently Asked Questions
General FAQ'S | Audio Conferencing | Free Web Conferencing
General FAQ'S
- How can I receive Reservationless Conferencing training?
- How can I reach customer support for Audio conferencing?
- I did not receive and/or lost my moderator card. How can I get a replacement?
- How can I add or deactivate moderators on my company's account?
Bulldog Solutions offers several free training seminars. Register for a session that fits into your schedule today.
Call our technical support hotline day or night and speak live with one of our experts. Dial toll-free at 877.549.3137 or e-mail techsupport@bulldogsolutions.com. You can reach an operator at any time during your conference by pressing *0 on your telephone keypad.
If you have billing, account and or feature support needs, contact Jason Andrade at 512.652.2555 or jandrade@bulldogsolutions.com.
Request a duplicate card by submitting this form or, contact Jason Andrade at 512.652.2555 or e-mail jandrade@bulldogsolutions.com.
Fill out this form to add or this form to deactivate or you may contact Jason Andrade at 512.652.2555 or jandrade@bulldogsolutions.com.
Audio Conferencing
- How do I begin a reservationless conference?
- How to participants join my conference?
- Do I need a reservation to begin a conference call?
- Do I need a new conference ID and PIN every time I start a new conference?
- How many people can participate in a reservationless conference?
- What if my conference has more than 125 participants on the phone?
- Can I control the conference using commands on my telephone keypad?
- Do my participants pay for playback or do I?
Simply dial the toll-free number provided on your conferencing card and enter the conference ID and PIN when prompted.
Distribute the same toll-free number and conference ID to your meeting participants. If you have not yet entered your PIN, participants will be placed on hold until you arrive.
No. Your moderator account is available to you at any time without advanced notice or scheduling.
No. Once you have signed up and received your conference ID and PIN, they remain the same every time you start a conference.
125 people can participate on the phone and thousands can listen over the web using our webcasting feature.
Bulldog Solutions offers operator assisted conferencing services to simplify and streamline your conference calls that need special attention or additional capacity. To find out more information on setting up an operator assisted conference, contact us at 877.402.9199.
Yes, these commands are listed on the back of your moderator card.
All conference playbacks are billed to the moderator who facilitated and recorded the conference.
Free Web Conferencing
- How do I start a conference over the web?
- How do I upload a PowerPoint presentation?
- What are the minimum requirements for Reservationless Conferencing?
- Do participants need the software that moderators are using during their presentation to see the images presented?
- How much storage space do I have for my files and recorded conferences?
Simply go to www.startconference.com and click on 'Start a Meeting.' You will be prompted to enter your conference ID and PIN. Access any of the menu items listed or start conferencing right away by selecting 'Start Conferencing.'
Uploading a PowerPoint presentation takes just a few minutes. See the quick reference guide for step-by-step instructions.
• Microsoft Internet Explorer 5.x or higher or Netscape Navigator 4.x or higher
• RealPlayer® G2 or higher
• Firewalls and proxy servers can often cause difficulties with Internet services.
If you have potential firewall or proxy issues, please call our technical support team at 888.966.8686.
Participants do not need to have any special software. Bulldog Solutions's back-end processes ensure that all participants can see the images in both live and archived events. However, participants must have RealPlayerš G2 or higher downloaded to access a live or recorded webcast.
Your storage space is unlimited. However, individual slide presentations must be 30MB or smaller. If you have a presentation larger than 30MB, you can always split it into parts.